Privacy policy

Last updated: March 10, 2026

VELCARIO manages this store and this website, including the data, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). VELCARIO uses Shopify technology to enable us to offer the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or carry out another transaction through the Services, or when you communicate with us through any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card numbers, debit card numbers and financial account details, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

Communications with us including information you provide when communicating with us, for example when submitting a customer support request.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information about how you interact with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, including performing the contract we have with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements about products or services on the Services or on other websites, including based on items you have previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against possible fraudulent, illegal, harmful, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communications with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our Terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

With business and marketing partners to provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for personalized advertising and marketing based on your online activity across different merchants and websites.

When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties who may be located in countries other than your own. Additionally, to help protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and insights derived from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, you may consult Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on them. Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may also be visible to other users of the Services and to users of those third-party platforms without limitation regarding its use by us or by a third party. The inclusion of such links does not by itself imply any endorsement of the content on those platforms or of their owners or operators, unless expressly stated in the Services.

Children’s Data

The Services are not intended to be used by minors, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access. You may have the right to request access to the personal information we hold about you.

Right to deletion. You may have the right to request that we delete personal information we hold about you.

Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party in certain circumstances and with certain exceptions.

Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your information for purposes considered “targeted advertising” under applicable privacy laws.

Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about the rights you may have—including those related to data processed by Shopify—you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require proof that the agent has been authorized to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, please call us at , or email us at Contact@velcario.com.