Terms of service
GENERAL INFORMATION
Welcome to VELCARIO! The terms “we,” “us,” and “our” refer to VELCARIO. VELCARIO operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). VELCARIO is powered by Shopify technology, which enables us to provide the Services.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranties, disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that product colors or appearance may differ from what you see on your screen depending on the device you use to access the store and its settings.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be exactly as displayed or presented in our online stores.
All product descriptions may be modified at any time without prior notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. VELCARIO reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be accepted until VELCARIO confirms acceptance. We must receive and process your payment before accepting your order.
You should review your orders carefully before completing your purchase, as VELCARIO may not be able to process cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed.
You may return or exchange your purchase only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchase is for personal or household use and not for resale or commercial export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email sent to you.
Unless expressly stated otherwise, listed prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.
Prices displayed in our online stores may differ from prices offered by other sellers or third-party platforms. From time to time we may offer promotions that are governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account information so we can complete your transactions and contact you as needed.
You represent and warrant that the payment information you provide is accurate and that you are authorized to use the payment method submitted.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by the shipping carrier, customs procedures, or events beyond our control.
Once the products are transferred to the shipping carrier, the title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services—including trademarks, text, images, graphics, product descriptions, videos, audio, and design—is the property of VELCARIO or its licensors and is protected by intellectual property laws.
These Terms allow you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from the Services without prior written permission.
All rights not expressly granted are reserved by VELCARIO.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have control.
You acknowledge that we provide access to such tools “as is” and “as available” without warranties or guarantees. Your use of optional tools offered through the site is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these websites.
If you choose to access third-party websites, you do so at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VELCARIO operates using Shopify technology, which allows us to provide the Services. However, any purchase made through the store is made directly with VELCARIO.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and VELCARIO.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK].
Because the Services are hosted by Shopify, Shopify may also collect and process information related to your use of the Services to help provide and improve the platform.
SECTION 11 – COMMENTS
If you submit feedback, suggestions, reviews, or other content (“Comments”), you grant us a worldwide, royalty-free license to use, reproduce, publish, and distribute such Comments.
You represent that you own the rights to any Comments submitted and that the content does not violate the rights of any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and update information or cancel orders if information is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to use the Services:
• For any unlawful purpose
• To violate any laws or regulations
• To infringe upon intellectual property rights
• To harass, abuse, insult, or harm others
• To transmit false or misleading information
• To distribute malware or harmful code
• To collect personal data of other users
• To interfere with the security or functionality of the Services
We reserve the right to suspend or terminate your access if these rules are violated.
SECTION 14 – AGENTS
If you use software agents, bots, or automated tools to access the Services, they must clearly identify themselves and comply with all applicable rules governing automated access.
We may restrict or block automated access at our discretion.
SECTION 15 – TERMINATION
We may terminate or suspend access to the Services at any time without notice if you violate these Terms.
All obligations and liabilities incurred before termination will survive the termination of this agreement.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and all products offered through them are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, VELCARIO and its partners, affiliates, employees, or service providers will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or purchase of products.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless VELCARIO, its affiliates, partners, employees, and service providers from any claims or damages resulting from your violation of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
SECTION 20 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and VELCARIO regarding the use of the Services and supersede any prior agreements or communications.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
SECTION 22 – GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction where VELCARIO operates.
SECTION 23 – HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website.
Your continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: